Customer submission
Sent through the fleet portal. Read the customer's estimate or valuation PDF straight into this case, ask for anything missing, and publish the signed-off report back to them.
Start with the insurer's valuation report
Upload the valuation report the insurer based its offer on (CCC ONE Market Valuation Report, Audatex Autosource or Mitchell WorkCenter Total Loss). It fills in the owner, claim, vehicle, equipment, condition ratings, fees and deductible, reads every comparable with the insurer's adjustments, and drafts the review points for the report. Everything it fills is listed here and highlighted, so check it before computing. The file is read on this computer and not stored.
Start with the repair estimate
Upload the CCC ONE, Mitchell or Audatex estimate (ideally the final estimate of record with all supplements). It fills in the owner, claim, vehicle and repair details below. Everything it fills is listed here and highlighted, so review it before computing. The file is read on this computer and not stored.
Independent market valuation of a total-loss vehicle, in the Autosource layout you already send to adjusters, with the USPAP scope, assumptions and certification an umpire expects.
Diminished value appraisal of a repaired vehicle — USPAP Appraisal Report with severity classification, market evidence, state law and the insurer's 17c figure for comparison.
Owner
Claim & insurer
Vehicle
Enter the VIN and click Decode — year/make/model/trim/engine, NHTSA recalls and EPA class are pulled from free government sources.
Equipment
Check the equipment on the vehicle. VIN-confirmed safety equipment is pre-checked. Add anything not listed.
Aftermarket / upgrades
Valuation: residual = depreciated value of the upgrade (default, defensible); full = pass the documented cost through; none = list only.
| Item | Description | Cost | Date installed | Receipt? | Valuation |
|---|
Recent repairs & maintenance (tires, battery, brakes, major service)
| Item | Description | Cost | Date | Receipt? |
|---|
Prior (unrelated) damage before the loss
| Area | Description | Est. repair cost | Affects value? |
|---|
Condition (pre-loss)
Rate each sub-category as it was immediately before the loss. "Good" (interior/exterior) and "Well Maintained" (mechanical) describe a clean, properly maintained vehicle; the typical used vehicle of this age is rated lower, which is where the positive condition adjustments come from.
Pre-loss value
The vehicle's retail value immediately before the accident. Use guide values, or build it from clean-history comparable listings (the comparables table appears below when selected).
Guide values
| Source | Value $ | Date | Notes (condition level, options added…) |
|---|
Appraiser adjustments to the pre-loss value (condition, options, aftermarket)
| Amount $ (+/−) | Reason (prints on the report) | Comment |
|---|
Comparable vehicles
Clean-history comparables
Enter listings for the same year/make/model (same trim and body when possible) near the garaging ZIP. The engine applies the trim adjustment, then typical negotiation (0 for haggle-free sellers and sold listings), averages the results into the Vehicle Base Price, and documents each comp in the report.
Listings for the same year/make/model with a clean history, near the garaging ZIP. Trim adjustment and negotiation are applied, then averaged and adjusted for mileage to give the pre-loss value.
Valuation parameters
Every number the engine uses is shown and overridable. Leave blank for the documented default; the report states what was used.
Typical vehicle condition profile (auto by age — override only when the market says otherwise)
Equipment differences vs. the typical comparable (optional)
Positive when your vehicle has equipment the typical comp lacks; negative when the comps carry something yours does not. Use the depreciated value, not MSRP.
| Group | Typical vehicle has | Your vehicle has | Adjustment $ | Basis / detail |
|---|
Other adjustments specified by the appraiser (optional)
| Amount $ (+/−) | Reason (prints on the report) | Comment |
|---|
Taxes, fees & deductions
Auto-filled from the garaging state and ZIP (state motor-vehicle tax table + local rate lookup). Override when the owner's situation differs.
Damage & repair
From the repair estimate / final invoice. Upload it at the top of the page to fill these in. The engine classifies severity (S0–S4) from these indicators and the repair-to-value ratio.
Market evidence
Optional but powerful: dealer trade-in quotes with and without the accident disclosed, or matched pairs of clean vs accident-history listings. Three or more items let the evidence carry most of the weight.
| Type | Source / dealer | Date | Clean-history value $ | Accident-history value $ | Notes |
|---|
Results
After an upload the case is computed and saved automatically once nothing required is missing. Opening the report saves the case first; print it with Chrome → Print → Save as PDF. Until you tick the review box the report is marked DRAFT.